Case Status Updates
Virtual assistants who proactively contact clients with case status updates on a regular schedule.
One of the most common complaints clients have about their attorneys is lack of communication. Many law firms intend to keep clients updated but struggle to do so consistently when caseloads are heavy. DocketHire provides virtual assistants dedicated to proactive case status outreach. Your assistant contacts clients on a set schedule to share updates on their case, answer basic questions, and ensure they know what to expect next.
Our case status update service is structured and trackable. Your assistant works from a contact list organized by case milestone, last contact date, or priority level. They use scripts and talking points you approve to ensure the information shared is accurate and appropriate. Every call, email, and message is logged in your case management system with detailed notes, creating a complete communication record that protects your firm and satisfies your ethical obligations.
Regular status updates do more than keep clients happy. They reduce the volume of inbound calls from anxious clients, prevent misunderstandings, and identify potential issues early before they become problems. DocketHire assistants become an extension of your team, maintaining the personal touch that clients expect while giving your attorneys and paralegals more time to work on the substance of their cases.
Key Tasks
- Contact clients on a scheduled cadence with case updates
- Prepare talking points and update scripts for each call campaign
- Log all client contacts and notes in the case management system
- Identify clients who have not been contacted recently
- Send written status update emails for milestone events
- Relay client questions and concerns to attorneys
- Update client contact information and preferences
- Generate weekly reports on outreach activity and outcomes
- Flag cases with urgent client communication needs
- Coordinate with case teams to gather current status information
Tools & Platforms
How It Works
Set Your Cadence
We establish how often clients should be contacted and what information to share.
Begin Regular Outreach
Your assistant contacts clients on schedule and logs every interaction.
Monitor and Improve
We track outreach metrics and refine the process for maximum client satisfaction.
Related
Get started with Case Status Updates
Get started with a qualified legal virtual assistant today.