Question 1

What is a legal virtual assistant?

Accepted Answer

A legal virtual assistant is a trained remote professional who provides administrative, paralegal, or operational support to law firms. They handle tasks such as client intake, calendaring, document management, legal research, billing, and more, all from a remote setting.

Question 2

Where are your virtual assistants located?

Accepted Answer

We source talent from South Africa and the Philippines, two regions with strong English proficiency and a growing pool of legal industry professionals. All candidates are vetted for communication skills, legal knowledge, and cultural fit with US based law firms.

Question 3

What time zones do your virtual assistants work in?

Accepted Answer

We match virtual assistants to your preferred working hours. Most of our clients are based in the United States, and we ensure your VA is available during your firm's business hours regardless of their physical location.

Question 4

How does the hiring process work?

Accepted Answer

You start by booking a consultation or submitting an intake form. We learn about your firm's needs, source and vet candidates, and present a shortlist for your review. You interview and select your preferred candidate, and we handle onboarding and ongoing support.

Question 5

How quickly can I get started?

Accepted Answer

Most firms are matched with a qualified candidate within 5 to 10 business days. The timeline can vary depending on the specificity of the role and your firm's requirements.

Question 6

How do I supervise a remote virtual assistant?

Accepted Answer

You manage your virtual assistant the same way you would any team member, through regular check ins, task assignments, and communication via your preferred tools. We also provide time tracking and productivity reporting so you have full visibility into their work.

Question 7

What if my virtual assistant is not a good fit?

Accepted Answer

We offer a replacement guarantee. If your VA is not meeting expectations after reasonable onboarding and feedback, we will source and place a replacement at no additional recruiting cost to your firm.

Question 8

How much does it cost to hire a legal virtual assistant?

Accepted Answer

Pricing depends on the plan you choose. Part time plans start at $10 per hour and full time plans start at $8 per hour. Enterprise and multi staff arrangements are priced on a custom basis. All plans include training, onboarding, and ongoing support.

Question 9

Is there a long term contract?

Accepted Answer

No. We offer flexible month to month arrangements. There are no long term contracts required, though many clients choose to work with us on an ongoing basis as their team grows.

Question 10

Can I hire more than one virtual assistant?

Accepted Answer

Absolutely. Many of our clients start with a single VA and expand their team over time. Our Enterprise plan is designed for firms that need multiple staff members across different roles and departments.

Question 11

Do I need to provide equipment or software?

Accepted Answer

No. Our virtual assistants work with their own equipment and internet connection. You simply provide access to your firm's software accounts and tools as needed.

Question 12

How do you ensure confidentiality?

Accepted Answer

Every virtual assistant signs a comprehensive NDA before starting work. We train all staff on data privacy best practices, secure communication protocols, and the ethical obligations of handling confidential client information in a legal setting.

Question 13

Are your services compliant with legal industry standards?

Accepted Answer

Yes. Our staff are trained in the ethical and compliance requirements relevant to legal support work. While virtual assistants do not practice law, they are trained to operate within the boundaries of their role and to follow your firm's policies and procedures.

Question 14

What training do your virtual assistants receive?

Accepted Answer

All DocketHire professionals receive training in legal terminology, ethics, court procedures, and popular practice management software including Clio, MyCase, PracticePanther, Smokeball, and others. We also provide role specific training based on the tasks your firm needs covered.

Question 15

What tools and software do your VAs use?

Accepted Answer

Our virtual assistants are proficient in leading legal practice management platforms such as Clio, MyCase, PracticePanther, Smokeball, CASEpeer, and Filevine. They also work with general productivity tools like Google Workspace, Microsoft 365, Slack, and Zoom.

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