Lead Response and Follow-Up
Dedicated virtual assistants who respond to every lead quickly and follow up persistently until a consultation is booked.
Speed to lead is one of the most important metrics in legal marketing. Studies show that firms responding to inquiries within five minutes are dramatically more likely to retain the client. Yet most law firms lose valuable leads simply because attorneys and staff are too busy with active cases to respond promptly. DocketHire provides trained virtual assistants who monitor your intake channels and respond to every new lead within minutes through phone, email, or text.
Our follow up process is designed to maximize your marketing investment. After the initial response, your dedicated assistant follows a structured cadence of calls, emails, and text messages to re engage leads who did not book a consultation on first contact. Every touchpoint is professional, empathetic, and aligned with your firm's brand voice. We track each interaction in your CRM so you always have full visibility into your pipeline and conversion rates.
Whether your leads come from Google Ads, social media, referral networks, or your website, DocketHire ensures none of them go cold. Our assistants work within your existing systems and follow your firm's specific qualification criteria. The result is a higher conversion rate, a healthier caseload, and a better return on every dollar you spend on marketing.
Key Tasks
- Respond to new leads via phone, email, and text within minutes
- Qualify leads based on practice area, jurisdiction, and case criteria
- Execute multi touch follow up sequences over days or weeks
- Log all lead interactions in your CRM or intake platform
- Schedule consultations directly on attorney calendars
- Send appointment reminders and confirmation messages
- Re engage stale leads with periodic outreach campaigns
- Provide daily and weekly lead activity reports
- Coordinate with marketing teams on lead source tracking
Tools & Platforms
How It Works
Map Your Lead Flow
We learn where your leads come from and how you want them handled.
Deploy Rapid Response
Your assistant monitors channels and responds to leads in real time.
Track and Optimize
We provide reporting so you can see conversion rates and refine your process.
Related
Get started with Lead Response and Follow-Up
Get started with a qualified legal virtual assistant today.