Client Relations Coordinator
A client facing professional who manages ongoing communication, satisfaction, and relationship management to improve retention and referrals for your law firm.
A client relations coordinator from DocketHire ensures your clients feel informed, valued, and supported throughout their engagement with your firm. From proactive case updates and satisfaction check ins to managing feedback and coordinating referral programs, your client relations coordinator strengthens the relationships that drive repeat business and word of mouth growth.
Law firms often lose clients and referrals not because of poor legal work, but because of poor communication. Clients who feel ignored or uninformed become dissatisfied, leave negative reviews, and never refer friends or family. A dedicated DocketHire client relations coordinator solves this problem by creating consistent, proactive touchpoints that keep clients engaged and confident in your firm.
Our client relations coordinators manage the systems and communications that turn satisfied clients into loyal advocates. They send regular case updates, coordinate satisfaction surveys, manage review requests on Google and Avvo, and maintain relationships with past clients through newsletters and check ins. By investing in client relations, your firm builds the reputation and referral network that drives sustainable growth.
Key Tasks
- Send proactive case updates to clients on a regular schedule
- Conduct client satisfaction surveys and compile feedback reports
- Manage the firm's online review process across Google, Avvo, and other platforms
- Coordinate referral acknowledgment communications and tracking
- Handle client concerns and escalate issues to the appropriate attorney
- Maintain a client communication calendar with scheduled touchpoints
- Prepare and send newsletters and firm updates to past and current clients
- Track client satisfaction metrics and report trends to firm leadership
- Coordinate client appreciation events and recognition programs
- Manage post-case follow up to maintain long term relationships
Tools & Platforms
How It Works
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