Medical Records Retrieval
Virtual assistants who request, track, and organize medical records from providers so your cases stay on schedule.
Medical records are essential evidence in personal injury, medical malpractice, workers compensation, and disability cases. Yet obtaining these records from healthcare providers is notoriously slow and frustrating. DocketHire provides dedicated virtual assistants who manage the entire medical records retrieval process, from drafting authorization forms and submitting requests to following up with providers and organizing records once received.
Our assistants understand HIPAA requirements and know how to work effectively with hospitals, clinics, imaging centers, and records custodians. They prepare and send records requests with proper authorizations, track the status of each request in a detailed log, and follow up persistently when providers are unresponsive. When records arrive, your assistant reviews them for completeness, organizes them chronologically, and uploads them to your case management system.
Delays in obtaining medical records can stall case evaluations, delay demand letters, and push back settlement timelines. DocketHire eliminates these bottlenecks by providing consistent, dedicated follow up on every outstanding request. Our assistants manage records retrieval across multiple providers and multiple cases simultaneously, giving your firm the support it needs to keep cases moving toward resolution.
Key Tasks
- Draft and send medical records request letters with HIPAA authorizations
- Track the status of all outstanding records requests
- Follow up with healthcare providers on a regular schedule
- Review incoming records for completeness and flag missing items
- Organize records chronologically and by provider
- Upload and index records in your case management system
- Prepare medical records summaries and chronologies
- Coordinate with billing departments for itemized statements
- Request radiology images, operative reports, and specialty records
- Maintain a master tracking spreadsheet for all cases
Tools & Platforms
How It Works
Provide Case Details
Share your client information and list of treating providers.
We Handle Retrieval
Your assistant sends requests, follows up, and tracks every record.
Receive Organized Records
Complete, organized medical records are delivered to your case files.
Related
Get started with Medical Records Retrieval
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