Client Communications
Dedicated virtual assistants who manage client calls, emails, and updates so your firm delivers exceptional service.
Client communication is the number one driver of satisfaction and referrals in legal practice. Yet attorneys are often too busy with court appearances, depositions, and case work to return calls promptly or send regular updates. DocketHire provides virtual assistants who serve as the communication backbone of your firm, handling routine client calls, sending status updates, and ensuring every client feels informed and valued throughout their case.
Our assistants are trained to communicate with empathy and professionalism, understanding that clients going through legal matters are often stressed and anxious. They answer client questions about case timelines, explain next steps in the process, and relay messages to attorneys when substantive legal guidance is needed. By handling routine communications, they free attorneys to focus on the work that requires their expertise while ensuring no client feels ignored or forgotten.
Consistent communication reduces bar complaints, increases client retention, and generates more referrals. DocketHire assistants work within your existing phone system, email platform, and case management software to document every interaction and keep communication records organized. Whether your firm needs daily outbound call campaigns, weekly status update emails, or responsive client service coverage, we tailor our support to your firm's needs.
Key Tasks
- Make outbound calls to clients with case status updates
- Answer incoming client calls and address routine questions
- Send case milestone updates via email or client portal
- Relay messages between clients and attorneys
- Schedule follow up communications at regular intervals
- Document all client interactions in the case management system
- Send appointment reminders and preparation instructions
- Coordinate client document collection and form completion
- Respond to client portal messages and inquiries
- Prepare and send client satisfaction surveys
Tools & Platforms
How It Works
Define Communication Standards
We learn your firm's preferred cadence, tone, and communication channels.
Assign a Client Liaison
Your assistant manages daily client communications on your behalf.
Build Stronger Relationships
Consistent, caring communication leads to happier clients and more referrals.
Related
Get started with Client Communications
Get started with a qualified legal virtual assistant today.