MyCase Support

MyCase offers law firms an intuitive platform for case management, client communication, and billing in one place. Its client portal feature sets it apart by giving clients direct access to case updates, documents, and invoices. DocketHire provides virtual assistants trained in MyCase who manage the daily operations within your account so you can focus on practicing law while your systems run efficiently in the background.

Our MyCase trained assistants handle the administrative tasks that keep your firm organized. They create and update cases, manage contacts and related parties, upload and organize documents, and maintain your calendar with accurate deadlines and appointments. They also manage your client portal, ensuring that shared documents and messages are current so clients can self serve for routine information instead of calling your office.

Billing in MyCase is straightforward, and our assistants make it even easier. They enter time, prepare invoices, send payment requests through MyCase's integrated payment processing, and follow up on outstanding balances. They generate financial reports and track key metrics so you understand your firm's performance. Whether you are a solo attorney or a growing team, DocketHire ensures your MyCase platform is well maintained and working hard for your practice.